Delivery

When will I get my order? 
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows for prints:  USA, Canada, Australia and Europe: 10-20 business days 

Where will my order ship from? 

My team and I carefully print and package each unframed print and apparel order ourselves a few times a week out of my studio in Toronto, Canada.

Framed prints are created with my fulfilment partner and they have locations around the world including in the US, Europe, and Australia.

Will I be charged customs for my order? 
An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do? 
Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them.   

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!    If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at nashid@nashidchroma.com with your order number.   

If you did find a mistake in your delivery address, I can send you a replacement order, but  shipping will be at your own cost.  Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!  

Tracking says delivered but item isn't here, what do I do?

If the package was marked as delivered by the carrier, but the package is yet to received, pleas reach out to us at support@nashidchroma.com and we'll love to help you out! 

There may be cases where the delivery was made, but the package was left in an unexpected location at the address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

Orders

How are your products made? 
My studio in Toronto is equipped with several large format printers for paper and apparel prints. My team and I carefully print and package every unframed and apparel order ourselves before shipping them out!

How do I track my order? 
If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at support@nashidchroma.com. 

I received a wrong/damaged product, what should I do? 
I'm so sorry if the product you ordered arrived damaged or was incorrect. To help me resolve this for you  quickly, please email me at support@nashidchroma.com within four weeks' time with photos of the damaged or incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!