- UPDATED Holiday Order Deadlines
Canada. Ontario. Dec 16
Canada. Out of Province. Dec 13
USA. Dec 16
International. Nov 30
About Nashid Chroma
Hi I'm Nashid Chroma - a Toronto based Bengali artist! I'm inspired by colour, nature, and music. It's been my childhood dream to become an artist and thanks to the kindness of people who support my art, I've been able to realize this dream. Everything you find on this website has been created by me, and I'm constantly working on new projects! You can read more about me in the About Me page, otherwise I hope you enjoy browsing and find something that speaks to you :)
Shipping
Please check out the shipping section of my website for shipping times and details!
100% Satisfaction Guarantee
We will provide a full refund if you aren't happy with your purchase. We'll also provide a full refund for damaged or missing shipments!
F.A.Q.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot guarantee being able to make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service know!
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Can I return/exchange my order?
I offer a 100% satisfaction guarantee so if you're unsatisfied with your order for what ever reason, just shoot us an email and we'd love to help!
I didn't receive my order confirmation, can you help me?
Most of the time, the order confirmation email can wind up in your junk mail folder! Take a peek there to see and if it isn't then we'd love to help you out :)
My tracking says that my package was delivered, but I don't have it. What can I do?
We're terribly sorry for this frustrating experience. If this happens we advise that you check in with your neighbors and try to check low visibility areas around your house first. And in the case that you're in an apartment building, try checking in with your concierge if you have one!
Secondly, your local postal service might be able to provide additional information about the whereabouts of your package.
Finally, there are instances where your package will be marked as delivered but won't actually be delivered for a couple of days. If after waiting this long, please email in and we'll be happy to help!
How long do shipments usually take?
Shipments in North America take around 10 days on average, and shipments outside North America takes around 11 - 20!
How does the work get packaged and shipped?
12x16, 16x20, and 18x24in prints are securely packaged in a plastic sleeve with a cardboard backing inside a rigid mailer.
24x36in prints are securely rolled in acid-free tissue paper, and shipped in a rigid cardboard tube.
It's been 3 weeks and I haven't recieved my order, what can I do?
This can be frustrating, but it can happen on rare instances. This time frame can mean the package is delayed for some reason. You can try contacting the courier based on your tracking information to get a specific update on your package. If it doesn't arrive by the 4th week then please email in and we'll take care of you!
Are you the artist behind all these images?
Yes I am! I'm a mixed-media artist who studied art at the University of Waterloo, and a masters of architecture at the University of Toronto (both in Canada). And most of my work here is digitally illustrated on the iPad using an app called
